Cancellation policy

The purpose of this document is to inform you about the cancellation policy of Notiz Hotel. They are derived from the Uniform Conditions for the Catering Industry 2022. These conditions describe the rights and obligations of both guests and the host/hostess. The use of facilities and the stay in NHL Stenden and Notiz Hotel, which are smoke-free, is at your own risk. We operate the following rates and percentages for cancellations.

Hotel rooms

Non-refundable (non-refundable) rates

For reservations on a non-refundable basis, 100% of the reservation value plus the municipal city tax (current rate €1,65 per person per night) will be charged to the provided credit card on the day of booking. In case of cancellation or modification, the entire amount of the reservation including city tax will be charged as a cancellation fee.

Flexible rates

Reservations on a flexible basis, including all packages, can be cancelled free of charge up to 12:00 PM on the day before the day of arrival. In case of cancellation after 12:00 PM on the day before the day of arrival, or in case of a no-show, 100% of the reserved amount for the first night including breakfast (when reserved) and city tax will be charged to your credit card as a cancellation fee.

Group room reservations (5 rooms or more)

- For cancellations and/or changes more than 3 months prior to the reserved date, nothing will be charged.
- For cancellations and/or changes more than 2 months prior to the reserved date, 15% of the reserved value is charged.
- For cancellations and/or changes more than 1 month prior to the reserved date, 35% of the reserved value is charged.
- For cancellations and/or changes more than 14 days prior to the reserved date, 60% of the reserved value is charged.
- For cancellations and/or changes more than 7 days prior to the reserved date, 85% of the reserved value is charged.
- For cancellations and/or changes less than 7 days prior to the reserved date, 100% of the reserved value is charged.

Group room reservations need to be prepaid; 30 days prior to the reserved date, 35% of the reserved value needs to be prepaid, 7 days prior to the reserved date, 85% of the reserved value needs to be prepaid. In case of a cancellation less than 7 days prior to the reserved date or no-show, 100% of the reserved amount is charged as a cancellation fee.

Exceptions

When exceptions to the cancellation policy are applicable, this will be mentioned on the confirmation of the reservation. 

Conference room

Reservations for a conference room are subject to the following cancellation conditions:

- For cancellations more than 14 days prior to the reservation, no cancellation costs are due.
- For cancellations 14 to 7 days prior to the reservation, 50% of the reserved value is charged.
- For cancellations 7 to 3 days prior to the reservation, 75% of the reserved value is charged.
- For cancellations less than 3 days prior to the reservation, 100% of the reserved value is charged.

The allocation of function rooms is provisional and Notiz Hotel has the right to change the allocation of function rooms at any time. The listed amounts for the several items are assumptions. The definite amounts will be calculated based on consumption. Furthermore, Notiz Hotel has the right to adjust its prices without notification.

Restaurant & Bar Wannee

Group reservations, from eight people, for Restaurant Wannee are subject to the following cancellation conditions:

When a menu is agreed:

- For cancellations more than 7 days prior to the reserved time, no cancellation fee is payable.
- For cancellations 7 to 3 days prior to the reserved time, 50% of the reserved value is charged.
- For cancellations 3 to 1 day prior to the reserved time, 75% of the reserved value is charged.
- For cancellations within 24 hours of the reserved time, 100% of the reserved value is charged.

When no menu has been agreed:

- For cancellations more than 48 hours prior to the reserved time, no cancellation fee is payable.
- For cancellations less than 48 hours prior to the reserved time, 50% of the reservation value is charged, based on the agreed menu price per person.

Lower turnout than the reserved number of people:

If the number of arriving persons is lower than the reserved number, the last known number of persons communicated at least 24 hours prior to arrival will be charged, with a maximum deviation of up to 10%.

Special circumstances

In case an event or a special activity like an 'Elfstedentocht' takes place in the period there is made a reservation at our hotel, we are allowed to replace the reservation with another day that suits the guest.

In case of questions regarding this cancellation policy, please do not hesitate to contact us.